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  • Menicos Mavrommatis
    Menicos Mavrommatis
    * 01/08/2011

    Well, I was got by surprise by the behaviour of the hotel. I went today at the bar to have a cold pint of beer. Although the VERY EXPENSIVE price (EUR 4.50 for a plastic cup) was not a surprise, I tasted the beer and it was not the one i asked for by name (Carlsberg). I then requested a change and they did, and I make sure i saw the tap the got it from! It was Carlberg. HOWEVER it did not taste Carlsberg! I then called the manager and complaint. He confirmed that it was LEON and they sell it for Carlsberg. The biggest surprise is that they didn't offer any reconciliation or made customer satisfaction effort. They just ignored me! I called them I showed that I didn't drink the beer and left.

    They are completely amateurs, unprofessional, without any customer satisfaction efforts.

    I am sure that next year they will complain that tourists are not coming any more to cyprus. Why should they?

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Details

Business categories:
Hotels & Travel > Hotels
Operating Hours:
24 hours
Operating Period:
Yearround
Category (stars):
4 Star
Year Built:
Last Renovated (year):
2007
Memberships:
CHA
Check In Time:
14:00
Check Out Time:
12:00
Major Credit Cards Accepted:
Yes
Swimming Pool:
Outdoor Swimming Pool
Outdoor Swimming Pool (Heated)
Hotel Services:
Room Service
Baby Sitting
Bar Service
Doctor Service Available
Hair Dressing Salon
Dry Cleaning - Laundry Service
Hotel Facilities:
Conference Rooms
Lift
Green Surroundings
Live Band
Private Car Park
Hotel Safe
Seafront Location
Wedding Hosting
Sauna
Restaurant
Room Amenities:
Air Conditioned Rooms
Centrally Heated Rooms
Minibar In Rooms
Ironing Board In Rooms
Hair Dryer In Rooms
Radio In Rooms
Telephone In Rooms
Satellite TV In Rooms
Television In Rooms
Room Safe
Activities:
Fitness Room
Watersports At-Near Facility
Air Conditioning Extra Charge (per day in Euro):
Room Types:
Single
Double
3-bedroom
Suite
Double Room Low-Season Price (in Euro):
60-99
Double Room High-Season Price (in Euro):
100-149
Minimum Stay:
Number of Rooms:
138
Bed Capacity:
276
Number of Conference Rooms:
1
Max-Capacity for Theatre Style Events:
Max-Capacity for Classroom Style Events:
Max-Capacity for Reception Style Events:
Max-Capacity for Banquet Style Events:
Languages Spoken:
Greek
English
Russian
Internet Connection Available:
Wireless
Price for Internet Use (in Euro):
ISO Certified:
Yes